We provide both Verification and Certification assessments of an applicant or a registered NDIS provider against an applicable NDIS Provider Registration and Practice Standards and Worker Screening as part of the NDIS Commission’s registration requirements. We take the NDIS (Quality Indicators) and other matters into account when assessing compliance with the NDIS Practice Standards.

Our NDIS audit assessment processes and procedures create an environment where the NDIS providers feel safe during the audit process- they can speak up regarding their audit context in their preferred languages, using interpreters when necessary.

NDIS Audit Services

Achieve NDIS Verification and Certification Audits with Australian QC

At Australian Quality Certification Pty Ltd (trading as Australian QC), we are committed to delivering a superior quality assessment process of an applicant or a registered National Disability Insurance Scheme (NDIS) provider against applicable NDIS Practice Standards (Provider Registration and Practice Standards, and Worker Screening).

Our auditing process shall be respectful of participants and their families and ensure quality service delivery.

Process

The NDIS Commission will provide you with an ‘Initial Scope of Audit’ document.

Australian QC will provide you with a quote on a no-obligation basis based on:

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The 'Initial Scope Of Audit' Document

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Any exceptional circumstances that you may have.

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Any specific needs

For registered NDIS providers or applicants seeking to register as NDIS providers, including those from culturally and linguistically diverse (CALD) communities, Australian QC recognizes diversity barriers, develops inclusion strategies and facilitates diversity and inclusion in our NDIS Audit assessment processes.

You can rest assured that you will be assessed against the NDIS Practice Standards and Quality Indicators relevant to the size and scale of your organization and the scope and complexity of the support being delivered. Read more about the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.

NDIS Practice Standards

The NDIS Practice Standards make a significant basis for providers to assess their performance and prove how they provide high-quality and safe supports and services to NDIS participants. For NDIS providers to remain registered, they must comply with the rules established according to the NDIS Practice Standards. The outcomes of the Practice Standards are included within the NDIS (Provider Registration and Practice Standards) Rules 2018. Read more about the NDIS Practice Standards.

The NDIS (Quality Indicators) Guidelines 2018 list the outcomes of the Practice Standards and related quality indicators the NDIS providers can use to demonstrate some assurance to the participants in striving to meet the level of quality and safety stated in the practice standards delivering their supports and services. Indeed, only registered providers can demonstrate compliance with the NDIS Practice Standards, meeting the specific quality and safeguarding the requirements for the relevant registration groups (determined by the types of services and support they deliver to NDIS participants), including through a quality audit. Together with the NDIS Code of Conduct, Quality Indicator outcomes will help people with disability participating in the NDIS remain well informed about the quality-of-service provisions to expect from registered NDIS providers.

The process to register as an NDIS provider

Registering as an NDIS provider allows participants to use their NDIS funding to access your services. Being registered means your business meets the quality and safeguard requirements of NDIS providers.

  • Complete the online application form
  • Send your Initial scope of audit to Australian QC’S (Approved quality auditor)
  • Undergo an audit with our experienced auditors
  • The NDIS Commission assesses your application and makes a decision
  • Receive your application outcome

How The NDIS Verification And Certification Processes Are Assessed:

Verification Audits:

For all providers delivering lower risk, lower complexity supports and services only. When registering through Verification, NDIS Providers supply documentation against the four outcomes within the Verification Module of the NDIS Practice Standards. Verification is generally conducted as a desktop (offsite) assessment.

This includes an offsite assessment of the following four elements:

1. Risk management
2. Complaints management and resolution
3. Incident management
4. Human resource management.

See the NDIS Commission’s Required Documentation for Verification guide for more information on verification requirements.

About the new NDIS Practice Standards and Quality Indicators – November 15 2021

NDIS providers must review these new standards to gauge applicability within their organization. In addition, Australian QC will review the implementation of these standards at your upcoming audit.

These contexts are in effect as of Monday, 15 November 2021, subject to the transition periods for NDIS providers having their mid-term audit during this period. For example, the mealtime management practice standard applies from Monday 13 December 2021, and the emergency and disaster management practice standard applies from Monday 24 January 2022.

However, severe dysphagia management doesn't have a transition period, so it is in effect on Monday 15 November 2021. Therefore, we will be auditing the implementation of severe dysphagia management only if this NDIS Practice Standard applies to you.

The NDIS Commission has developed several resources available on the NDIS Commission website to support providers implementing the new standards. The new high-intensity skills descriptor set to accompany the new NDIS Practice Standard for severe dysphagia management is also detailed in the updated NDIS Practice Standards: Skills descriptors document on the NDIS Commission website.

Verification Registration Groups Include:

  • 0127: Management of Funding for Supports in Participant’s Plan
  • 0101: Accommodation/Tenancy Assistance [Accommodation/Tenancy]
  • 0108: Assistance with Travel/Transport Arrangements
  • 0120: Household Tasks
  • 0130: Assistance Animals (Other Innovative Supports)
  • 0129: Specialized Driver Training
  • 0116: Innovative Community Participation
  • 0114: Community Nursing Care
  • 0121: Interpreting and Translation
  • 0135: Customized Prosthetics
  • 0128: Therapeutic Supports
  • 0126: Exercise Physiology & Physical Wellbeing Activities (Physical Well-being)
  • 0119: Specialized Hearing Services (Equipment Special Assess Setup)
  • 0134: Hearing Services
  • 0111: Home Modification Design and Construction
  • 0109: Vehicle Modifications
  • 0112: Assistive Equipment for Recreation
  • 0123: Assistive Products for Household Tasks
  • 0103: Assistive Products for Personal Care and Safety
  • 0124: Communication and Information Equipment
  • 0122: Hearing Equipment
  • 0105: Personal Mobility Equipment
  • 0113: Vision Equipment

See the NDIS Commission’s Required Documentation for Verification guide for more information on verification requirements.

Certification audits process

For Providers delivering higher risk, more complex services and supports. Certification assessment will be carried out by a qualified auditor and is usually consists of two (2) stages.

STAGE 1. AUDIT:

Usually completed offsite Certification Audits. You will need to provide your completed self-assessment to your assigned auditor for review, along with evidence documents (such as policies and procedures).

We’ll send you a Stage 1 Report for your comments following the technical review and proofreading and then start planning your Stage 2 assessment with you.

STAGE 2. AUDIT

(To evaluate the effectiveness and implementation process of the registered NDIS Providers): This is usually done onsite or remote due to unforeseen circumstances such as pandemic restrictions or geographic areas for Certification audits. The remote audit will follow the IAF/MD4 procedures. Our auditors visit your head office for a certification audit and a sample of sites where you provide services. Your Australian QC auditor will assess compliance with the NDIS Practice Standards through document reviews, observing service delivery and interviews with staff and participants. A Stage 2 Report will be prepared and sent to you as a draft for your feedback within 10 working days following the assessment visit. Once we have your feedback, the report outcome will be finalized and sent to the Commission, along with your final report notification. While a report outcome is used by the NDIS Commission to determine whether an organization should be registered or not, registration is solely determined by the NDIS Commission at their discretion.

The practice standards are made up of core modules and some supplementary modules. There are four (4) core modules, each with several criteria and indicators. In addition, five registration groups have additional specific modules.

Certification includes an assessment of the following Core Module elements:
  • Rights of participants and responsibilities of providers
  • Provider governance and operational management
  • Provision of supports
  • Support provision environment
The Supplementary modules are:
  • High intensity daily personal activities
  • Specialist behaviour support, including implementing behaviour support plans
  • Early childhood supports
  • Specialised support co-ordination, and
  • Specialist disability accommodation.
Core Module Certification – medium to high-risk scopes include:
1. Employment-Related Registration Groups:

Registration Groups:

0102: Assistance to Access & Maintain Employment

0133: Specialised Supported Employment

2. Non-employment Related Registration Groups:

Registration Groups:

0117: Development of Daily Living and Life Skills

0107: Daily Personal Activities

0115: Assistance With Daily Life Tasks in a Group or Shared Living Arrangement

0125: Participate in Community, Social and Civic Activities

0136: Group and Centre-based Activities

0106: Assistance in Coordinating or Managing Life stages, Transitions and Supports

Additional Assessment

Depending on the types of services and support that your organization provides, you may require further assessment against the following modules, in addition to certification.

  • Medication management (Core Module 4.3)
  • Waste management (Core Module 4.5)

Highest Risk

Module 1: High-Intensity Daily Personal Activities (Registration Group: 0104: High-Intensity Daily Personal Activities):

Supporting with and/or supervising personal tasks of daily life to enable the participant to live as autonomously as possible. A worker provides these supports with additional qualifications and experiences relevant to the participants’ complex needs. These individual supports can be provided in various environments, including but not limited to the participant’s own home.

Relevant Practice Standards:
  • Complex Bowel Care
  • Enteral (Nasal-Gastric Tube – Jejunum) Feeding and Management
  • Severe Dysphagia Management
  • Tracheostomy Management
  • Urinary Catheter Management
  • Ventilator Management
  • Subcutaneous Injections
  • Complex Wound Management
Module 2: Specialist Behaviour Support (Registration Group):

0110: Specialist Positive Behaviour Support

The specialized positive behaviour support registration group includes support items provided by allied health professionals with specialist skills in positive behaviour support, including assessment and developing a comprehensive plan that aims to reduce and manage behaviours of concern.

Module 2a: Implementing Behaviour Support Plans:

NDIS providers wishing to apply for this scope must demonstrate an extensive understanding of behaviour support frameworks.

This includes demonstrated understanding of the following:

  • The NDIS (Restrictive Practices and Behaviour Support) Rules 2018
  • Relevant state and territory laws and policies.

And the ability to:

  • Analyze and evaluate information
  • Evaluate the quality of behaviour support plans
  • Understand that behaviours that cause immediate risk of harm to the person or others may occur

Understanding of:

  • High-risk behaviours need to be managed safely and effectively using the least restrictive options
  • High-risk situations and environments can be identified (including antecedents and triggers)
  • How and why interim responses will be unique to the person
  • Consequences of unauthorized use of restrictive practices
  • Legal and ethical expectations
Module 3: Early Childhood Supports:

Provision of a mix of therapies and a key worker for the family. It supports all children 0-6 years with developmental delay or disability and their families to achieve better long-term outcomes, regardless of diagnosis. All children and families will be treated as individuals to ensure that they receive the proper support to meet their goals and aspirations. According to their needs, the type of supports will be different for every child and their family.

Registration Group:

0118: Early Intervention Supports for Early Childhood

Module 4: Specialized Support Coordination:

Registration Group:

0132: Specialized Support Coordination (note: appears on Initial Scope of Audit documents as ‘Support Coordination)

Module 5: Specialist Disability Accommodation:

Specialist disability accommodation (SDA) refers to accommodations for people who require specialist housing solutions; this includes the assistance with the delivery of supports that cater to their extreme functional impairment or very high support needs.

Registration Group:

0131: Specialized Disability Accommodation (SDA)

Note: A provider will be eligible for the ‘Verification’ audit pathway if all selected registration groups fall under the ‘Verification’ category. The provider will undertake the’ Certification’ audit pathway if any ‘Certification’ registration groups are included in the application. Providers implementing restrictive practices (Module 2A) are also included in the ‘Certification’ audit pathway, regardless of the registration groups applied for.

Mid-term audits:

The mid-term audit shall be following section 13B of the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 and be following proportionality. Section 13B provides that a mid-term audit must use certification and commence no later than 18 months after the beginning of the period for which the provider’s registration is in force. However, mid-term audits are conducted onsite to determine whether the certified management system fulfils requirements between recertification audits.

Transfer Process

If you are transitioning from a different certification body to Australian QC, our Scheme manager will provide all necessary support in finalizing the transfer process.

To Maintain NDIS Certification / Verification Certificates

Certification and Verification are valid for three (3) years.

To ensure Certification or Verification is renewed, an assessment of the NDIS Practice Standards must be conducted every 3 (three) years before the expiry of the current certificate. This context involves the stage1 and stage 2 approaches described above. In addition, for organizations that are certified (rather than verified), yearly surveillance audits are will also be conducted to ensure continuing compliance with the NDIS Practice Standards.

Non-Conformity Closure

A designated amount of time to perform necessary corrective actions in the case of any conformities. For NDIS standards, non-conformities must be corrected with a proposed time within 7 days of completing the audit. Usually, Minor NC must be completed within 18 months and Major within three (3) months.

NDIS Quality and Safeguards Commission Resources

For further information, Please visit NDIS (National Disability Insurance Scheme Commission) resources so that you can make informed decisions.

For further guidance, please contact us on 1800 879 242 & 038 3682 159

Learn about NDIS

Learn More // www.ndiscommission.gov.au

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